Frequently Asked Questions

To create an account at BetOnRed Casino:

1. Click the "Registration" button in the top menu
2. Fill in your personal details (name, email, date of birth)
3. Create a secure password
4. Accept the terms and conditions
5. Click "Create Account"
6. Verify your email address

To verify your account, you'll need to provide:

• Valid government-issued ID (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Proof of payment method ownership

You can upload these documents in your account settings under "Verification".

If you've forgotten your password:

1. Click "Login" in the top menu
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for password reset instructions
5. Follow the link to create a new password

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard)
• E-wallets (Skrill, Neteller, PayPal)
• Bank Transfers
• Cryptocurrencies (Bitcoin, Ethereum)
• Prepaid Cards (Paysafecard)

Withdrawal processing times vary by payment method:

• E-wallets: 24-48 hours
• Credit/Debit Cards: 3-5 business days
• Bank Transfers: 3-7 business days
• Cryptocurrencies: 24-48 hours

Note: First-time withdrawals may take longer due to verification requirements.

We don't charge any fees for deposits or withdrawals. However, some payment providers may charge their own fees. Please check with your payment provider for details.

A welcome bonus is a special offer for new players that typically includes:

• Match bonus on your first deposit
• Free spins on selected slots
• No deposit bonus (in some cases)

Current welcome bonus: 100% up to €500 + 100 free spins

Wagering requirements are the number of times you need to play through your bonus before you can withdraw winnings. For example:

• If you receive a €100 bonus with 35x wagering
• You need to wager €3,500 (€100 × 35) before withdrawal
• Different games contribute different percentages to wagering

Yes, all our games are:

• Certified by independent testing agencies
• Using Random Number Generators (RNG)
• Regularly audited for fairness
• Licensed and regulated

Yes, most of our games are available in demo mode, which allows you to:

• Try games without real money
• Learn game rules and features
• Test different strategies

Note: Demo mode doesn't offer real money wins.

We protect your information through:

• SSL encryption for all data transmission
• Secure servers and data centers
• Strict access controls
• Regular security audits
• Compliance with data protection regulations

To keep your account secure:

• Use a strong, unique password
• Enable two-factor authentication
• Never share your login details
• Log out after each session
• Keep your contact information up to date